Employee Assistance Program

Our employees are our most important resource and your personal and professional well-being is critical to achieving our shared mission. 

The Employee Assistance Program (EAP), provided by Optum’s Live and Work Well program, offers emotional wellbeing solutions for employees (faculty and staff) and their household members, such as tools, resources and counseling services to support emotional wellness. 

Emotional Wellbeing Specialists are available by phone to provide help with a wide range of life concerns and stressors, including:

  • Relationship issues
  • Stress, anxiety and worry
  • Child/parenting
  • Grief and loss
  • Worklife well-being
  • Crisis, disaster and trauma

Employees also receive access to a wide range of resources regarding the work and life topics of interest to you and your family.

Access

  • Access all your EAP emotional wellbeing solutions through 
    • Browse as a guest using the university’s access code: UMISSOURI.
    • Complete the registration instructions to establish an account.
    • Sign in using your United Healthcare HealthSafe ID (for employees enrolled in a university medical plan).

Offerings

  • Premium Access to Calm or Calm Health
    • Calm provides digital support techniques designed to help you relieve stress and anxiety, fall asleep easier and live more mindfully. 
    • Calm Health offers personalized plans to provide support for a range of health conditions, life experiences and mental health challenges. You will need your United Healthcare HealthSafe ID or your United Healthcare member number to sign up for Calm Health. 
  • Unlimited telephone access to master’s level clinicians (24/7 crisis/intake support)
    • Clinicians help support the in-the-moment needs of employees and their household members.
    • Receive confidential support without an appointment by calling 844-875-5719. 
  • Three (3) free counseling sessions per presenting issue with Optum network providers.
    • Sessions are offered in-person (in the community at the provider’s office) or virtually. Virtual appointments help expand provider specialty/choice.
    • Find a provider on 
      • Request an authorization code by calling Optum at 844-875-5719.
      • When scheduling an appointment with your selected provider, make sure to give them your authorization code, which works like a coupon code. 
    • Employees and covered dependents who are enrolled in a University of Missouri medical plan may continue counseling services, with a copay, beyond the three free EAP sessions via UnitedHealthcare’s behavioral health benefits.
  • An online platform offering access to self-help resources to help handle life’s stresses such as depression or anxiety
    • These tools and resources support emotional wellness, such as videos, articles and other resources. 

Confidentiality

If you need to discuss a matter with the employee relations staff, we will maintain confidentiality in a manner consistent with state and federal regulations. Some situations may require further investigation or consultation with other campus representatives. In such cases, employees will be consulted and information will only be shared with other individuals on a need-to-know basis.

Monthly Health & Wellbeing Topics

Introducing monthly health and wellbeing topics – including articles, trainings, tip sheets, and more – to help support your health and well-being at work, at home and at play. Provided by our partner, Optum's Live and Work Well program.

Check out the Insider articles below or visit to learn more. (Access Code: UMISSOURI)