海角论坛

General Troubleshooting

This page includes the two most common troubleshooting steps requested: Forgetting a wireless network and Finding your MAC address.

Forgetting Wireless Networks

  1. Click the Windows logo on the task bar
  2. Click the gear icon to open the "settings" menu
  3. On the left hand side of the menu choose "Network & internet"
  4. Click on "Wi-Fi" it take you to the next page
  5. Choose "Manage known networks"
  6. Find the network name you are searching for and click "Forget"
    *NOTE: 海角论坛 issued devices are pre-configured and the option to "forget" will be grayed out and unable to perform this task

To forget a wireless network that you're currently using: 

  1. Open the Apple menu (top left corner) → Click System Settings. 
  2. Click the Wi-Fi tab in the sidebar. 
  3. Click Details next to the network you're currently using. 
  4. Click Forget This Network... then click Remove to confirm. 

To forget a wireless network that you've joined before but aren't currently using: 

  1. Open the Apple menu (top left corner)  
  2. Click System Settings. 
  3. Click the Wi-Fi tab in the sidebar. 
  4. Scroll down on the right and click Advanced to see the networks known to your Mac. 
  5. Click the more button next to the network, choose Remove From List, then click Remove to confirm. 

  1. Open the Apple menu (top left corner) Click System Preferences. 
  2. Click Network. 
  3. Click the Wi-Fi tab in the sidebar. 
  4. Click Advanced to see the networks known to your Mac. 
  5. Select the network, then click the remove button (–) beneath the list. Click Remove to confirm. 
  6. Click OK, then click Apply. 

To forget a wireless network that you're currently using: 

  1. Go to Settings → Wi-Fi. 
  2. Tap the info button next to the network you're using.  
  3. Tap Forget This Network, then tap Forget to confirm. 

To forget a wireless network that you've joined before but aren't using 

  1. Go to Settings → Wi-Fi  
  2. Tap Edit in the corner of the screen to see the networks known to your device. 
  3. Take either of these actions:  
  4. Tap the delete button , then tap Delete 
  5. Tap the info button next to the network, tap Forget This Network, then tap Forget to confirm.  

  1. From the home screen, choose Settings. 
  2. In the settings menu, choose Wi-Fi. 
  3. Press and hold the Wi-Fi network to be removed, and then choose Forget. 

Nintendo Switch 

  1. Go to System Settings  
  2. Select Internet  
  3. Select Internet Settings. 
  4. Select your current network under “Registered Networks." 
  5. Select Delete Settings. 
  6. Select Delete. 

PlayStation 5 

  1. Select Settings   
  2. Select Network 
  3. Select Set Up Internet Connection 
  4. Locate the Wi-Fi network you would like to forget and press the Options button on your controller 
  5. Select Forget in the pop-up window 

Xbox X|S 

  1. Select Settings   
  2. Select the General tab  
  3. Select Network settings. 
  4. Select Forget wireless network 

Finding Your MAC Address

  1. Click Start > Control Panel > Network and Internet > Network and Sharing Center
  2. Click the network you would like to view the MAC address for. 
  3. Click Details
  4. The MAC address is listed under the Physical Address heading.

For advanced users:

  1. Right click Start/Windows Logo
  2. Click Run
  3. Type cmd and hit enter or click OK
  4. Type ipconfig /all and hit enter
  5. Find the "Ethernet Adapter" that includes an IP address
  6. The "Physical Address" is your 12-digit MAC and is formatted like: 00-1A-2B-3C-4D-5E 

Or

  1. Right click Start/Windows Logo
  2. Click Run
  3. Type powershell and hit enter or click OK
  4. Type Get-NetAdapter and hit enter
  5. A table will appear and your MAC will be the one next to the status that says "Up"

  1. Select Apple menu (top-left) and click System Settings. 
  2. Click Network. 
  3. Click the desired network and then click Details. 
  4. Click Hardware 
  5. The MAC address is listed below. 

  1. Sign in to your Chromebook. 
  2. Click the time (bottom right). 
  3. Click Network (left). 
  4. Click the network you would like to view the MAC address for. 
  5. The MAC address is listed below. 

  1. Open a terminal or console window. 
  2. Type ifconfig. 
  3. The MAC address is listed as HWaddr in the format of 12:34:56:78:AB. 

Device MAC 

  1. From Home, tap Menu > Settings > About Phone/Device. 
  2. Tap either Status or Hardware Information. 
  3. Scroll down to WiFi MAC address. 

Wireless Connection MAC 

  1. From Home, tap Menu > Settings > Connections.  
  2. Tap the Wi-Fi connection name 
  3. Tap the gear for the current network. 
  4. Tap View More. 
  5. Scroll down to MAC Address 

Note: Field names may vary depending on your phone's manufacturer. 

Device MAC 

  1. Tap Settings > General > About. 
  2. Scroll down to Wi-Fi Address. 

Wireless Connection MAC 

  1. Tap Settings > Wi-Fi > then tap the i next to your wireless network. 
  2. Scroll down to Wi-Fi Address.